Privacy Policy

Dealing with customers and visitors is a matter of trust. We value the confidence you have placed in us and consider it an important obligation to handle your information carefully and protect it from any misuse. This privacy statement clarifies the nature, scope and purpose of the collection and use of personal data on the website of ServeMe Technologies OU.

Privacy policy

This Privacy Policy applies to our website and platform and other interactions (e.g., customer service inquiries, customer support, etc.) you may have with ServeMe. The organization (e.g., your employer or another entity or person) that entered into the Terms of Services (“Customer”) controls their instance of their account and any associated Customer Data.

Collecting and processing of personal data

In principle, you can visit our website without telling us who you are. Every time a user accesses a page on the internet and every time a file is opened, information about this process is stored in a log file. This is not personal information as we cannot determine which user has accessed what data.

In particular, the following data is stored each time a file is opened:
    - Name of the website
    - File
    - Date and time of opening the file
    - Amount of data transfer
    - Description of the type of web browser used
    - Operating system of the user
    - Device ID
    - IP address and the requesting provider.

Personal user profiles cannot be created from this data. The saved data is only gathered for statistical purposes. However, the provider reserves the right to check the log data subsequently if there is a legitimate suspicion of unlawful use.

We collect and process contact details when inquiries are made through our web form, if such details are necessary for processing. These include:
    - First and/or last name*
    - Email*
    - Telephone number*
    - Number of rooms*
*Compulsory fields

Purposes of collection and processing

In general, we only collect, process or use your personal data when you have provided this voluntarily or you have given consent as this is legally permitted.

Should we wish to process or use your personal data for other purposes, and there is no legal permission to do so, we will ask for your consent. You can give your consent electronically. We will draw your attention to this opportunity within our services, should the need arise.

Using the data collected We only use the personal data you have provided for the purposes we have explained above, or for other agreed purposes; that is, usually, for responding to your inquiry or for providing information about current offers from our company. Your information will not be sold, leased or otherwise provided to third parties. Any transfer of personal data to state institutions and authorities will take place only as required by national legislation.

If you are making use of our services, we will only usually collect the data that we need to provide those services. If we ask for further information, it will be provided voluntarily. We only process the personal data in order to carry out the requested service and to protect legitimate business interests.

Place of data processing

Basically, the processing of your data takes place in the territory of the Federal Republic of Germany. However, the use of different service providers may also result in processing in European and non-European countries. If this is the case, sufficient contractual arrangements and guarantees have been made to allow for data processing within the legal framework.

Sharing of information

Third Party Service Providers and Partners. ServeMe may engage third party companies or individuals as service providers or business partners to process the service and support our business. These third parties may, for example, provide virtual computing and storage services. With have Data Processing Agreements according to Art. 28 GDPR with our service providers, if necessary.

Use of cookies

To ensure that you are satisfied with our services, we may use cookies or other forms of technology to enable us to analyse user behaviour. This takes place anonymously, and it is not possible to conclude that you are the user in question. We use this data in order to provide optimal services. The data is only stored temporarily, until an analysis has been carried out anonymously. After this, the data is permanently deleted.

Data retention

ServeMe only store your data for as long as it is necessary to fulfill the above-mentioned purposes or until you object to the data processing. Thereafter, the data will be deleted or blocked if the deletion conflicts with statutory provisions or legitimate interests. A legitimate interest exists e.g. regarding the assertion, exercise or defence of legal claims.

Security

ServeMe takes the security of your data very seriously. To protect the data you have given us from accidental or intentional manipulation, loss, destruction or access by unauthorized persons we have implemented different technical and organisational measures according to Art. 32 GDPR. Our security measures are continuously improved in line with technological developments. Access is limited to a few authorized personnel who are specifically committed to dealing with data privacy and are involved in the technical, administrative or editorial management of this data.

Age limitation

To the extent prohibited by applicable law, ServeMe does not allow use of our services by anyone younger than 16 years old. If you learn that anyone younger than 16 has unlawfully provided us with personal data, please contact us and we will take steps to delete such information.

Your rights

According to Art. 15 to 23 GDPR, you have the unlimited right to access information about your stored data as well as a right of correction, deletion or blocking of data as well as obligation and the right of data portability if possible.

Upon request, we are happy to provide you with written information about whether or not we have stored personal information about you, as well as which information in particular. Where possible, we will take appropriate steps to update or rectify your data stored with us, at short notice.

User declaration of consent

By using our website and the offers contained therein, you hereby agree that you have voluntarily provided us with personal data that we have stored and will process and use in accordance with this privacy statement.

Changes to this Statement

ServeMe will occasionally update this Statement of Privacy to reflect company and customer feedback. ServeMe encourages you to periodically review this Statement to be informed of how ServeMe is protecting your information.

Contact Information

ServeMe welcomes your questions or comments regarding this Statement of Privacy. If you believe that ServeMe has not adhered to this Statement, please contact us at:

ServeMe Technologies OÜ
Liikuri 10-107, Tallinn 13618
The Republic of Estonia
info@serveme.io

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